Efficiency Gains Proven at Epsom and St Helier University Hospitals NHS Trust

Synergy Health Efficiency Gains

Synergy Health, the leading provider of specialist outsourced services to healthcare providers has completed its successful first year in partnership with Epsom and St Helier University Hospitals NHS Trust. Synergy Health was appointed to work in partnership with the Trust for five years in order to improve turnaround times and to achieve regulatory compliance by taking over the running of an in-house decontamination service.
The new partnership has produced a significant increase in productivity and enabled faster instrument turnaround times; defect rates have reduced from the previous 2-3% rate to the current level of 0.34%, enabling the hospitals to enhance patient safety and cost efficiencies.
In 2011, the Trust put out to tender its in-house central sterilisation service. Synergy Health won the contract due to its ability to offer competitive prices and its proven track record in the field of Hospital Sterile Services. The Trust TUPE’d 40 of the previous facility employees over to the new unit which has enabled the employees to gain benefits from working in a newly designed working environment and receive training to ensure they were working to the best possible standards.
The introduction of key performance indicators has allowed the Trust to more accurately measure the success of its decontamination service. It is now also able to identify any problematic issues easily and holds operation meetings at regular intervals, allowing for improved communication. It is now also able to measure the adherence of its staff to processes and governance.
Adrian Coward, CEO Synergy Health, UK and Ireland, said: “The Trust is seeing an improvement in the service and different departments within the organisation, as greater engagement is bringing in quicker results”
“We are delighted to complete the first year of partnership with the Trust. The outsourcing of the sterile services has allowed the Trust to enhance patient safety while making important savings. We will strive to ensure we focus on the needs of the hospital to continue to deliver excellent and safe patient care in the coming years.”

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