Caring for our stakeholders

Caring for our stakeholders

Our business depends on healthy relationships with customers, business partners and suppliers. We build and nurture strong relationships that are mutually beneficial, making sure that we deeply understand the people we deal with so that we can anticipate their needs and always aim to exceed their expectations.

Our relationships with our customers grow through delivering service excellence, open and honest communication, and building trust. Our success in this area is demonstrated by the long-term relationships we have fostered with customers around the world.


Quality management

Synergy Health is heavily regulated by international healthcare standards and our facilities are certified to the applicable standards by internationally recognised Notified Bodies across all regions. Regulatory bodies such as the US FDA and MHRA also routinely inspect us, and all our facilities across all regions have implemented effective quality management systems, which are maintained by full-time quality professionals. We take pride in the level of compliance we achieve and this is valued by both our hospital customers and the many multinational healthcare medical device manufacturers that use our services.

We have a pool of technical expertise within our management team, and we harness this expertise using technical working groups so that we can continue to develop and improve our Quality Management System. In addition, this expertise can be called upon to help find solutions for customers in relation to the processing of their products.

During the year we have introduced two major computer software systems in our AST and HS business units, which will improve the quality of our systems and enhance our service offer.


Financial responsibility

We expect our shareholders to receive fair reward for our business performance. We are cost aware and carefully manage our own and our customers’ costs. We manage financial risk systematically and communicate our financial performance in a clear, concise manner. Securing fair reward for our shareholders allows us to invest in the future of the Group, reward our investors, and satisfy our suppliers and lenders appropriately.

As a public company we proactively communicate our financial performance and future expectations in a clear and concise manner. Managing this flow of information helps ensure that we are valued fairly in the market. We understand the importance of maintaining relationships with the financial community, including investors, analysts and the financial media, that are built on trust. We seek investor feedback throughout the year, both informally through our investor relations team, as well as through investor roadshows and one-to-one sessions with our Group Chief Executive and Group Finance Director.

Our next Annual General Meeting, to be held on 23 July 2015, will provide an opportunity for shareholders to raise questions to the Board. We will continue to communicate regular formal updates during the course of the year, including final and interim results, interim management statements, and trading updates.


Bribery Act 2010 & Code of Ethics

The Group is committed to carrying out our business ethically and in line with good business practices. Following the enactment of the Bribery Act 2010, the Group has fully reviewed its Code of Ethics and within that setting, the policies relating to anti-corruption, gifts and corporate hospitality, facilitation payments and political, charitable and sponsorship payments. Bribery Act training has been comprehensively rolled out across the UK & Ireland by face-to-face meetings. Web-based training has been used to deliver the Bribery Act training to the other regions.

Please find our code of ethics via the following link

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You are contacting:

Synergy Health Europe/Middle East Head Office

Synergy Health Nederland B.V., Fokkerstraat 574
3125 BE Schiedam, The Netherlands
Postbus 109, 3100 AC
Schiedam, The Netherlands

Telephone:+31 (0) 10 232 26 66


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